Service & User Experience Design
I work with businesses to uncover the needs of their customers and use those insights to shape innovative service experiences.
Service & User Experience Design
I work with businesses to uncover the needs of their customers and use those insights to shape innovative service experiences.
Trusted by government, leading brands and agencies
A self-starting, trusted design leader and practitioner. I engage with businesses to uncover the needs of customers and use those insights to shape intuitive service experiences.
Often times this will be engaging with clients for the specific user experience and service design aspects of a project. For other clients I bring together a team of experts to deliver entire projects.
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Take a look through some of the case studies and services to learn more about what I do and who I’ve worked with.
Contact me to discuss how to deliver standout customer experiences for your business.
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Expertise
At The Core
People orientated
I believe successful design happens when it answers real human needs. I relentlessly seek to frame business centric challenges from the perspective of people, using human centred and design thinking approaches so that solutions create real value.
Full lifecycle delivery
Self-starting and trusted, I get started quickly and deliver effectively. As a result clients see meaningful results sooner. I have demonstrated this with products, services and programmes for multinationals, government and startups.
Growth Mindset
I am well versed on different approaches to problem solving and actively seek opportunities to introduce new techniques to my work and that of my colleagues. This stimulates diverse ideas, motivation and deep project engagement.
Leadership & Advocacy
I have the experience to engage and navigate stakeholders from all levels through complex projects. These positive project experiences often lead to high stakeholder satisfaction and additional commissioned work.
In Other People's Words
“Thank you Neil and for all your effort – DEL has really landed well and enabled us to deliver some market leading capability across multiple countries / sites that otherwise would not have been possible”
“It was a pleasure working alongside Neil on the Betterlife project, he’s a natural leader, has great experience and is dedicated to the team and project. He excels at supervising, guiding and motivating the team. With a laid-back and approachable attitude he allows others to stay on task and focus on producing great work.”
“Neil is as skilled in UX and IA as he is in design, and has repeatedly demonstrated his abilities in front of some of the UK’s largest companies.”
“I’ve been really lucky to have worked with Neil at Splendid, where we worked on a number of projects together. As a manager, he’s achieved that tough balance of being supportive, whilst also giving you the freedom to make your own mark on the project too. Whenever I had questions or concerns, Neil always took the time to explain which opened up new ways to think about the project.”
“Few people have the opportunity to report to a manager who is also a coach and mentor—but I did when I worked for Neil
I was in awe at Neil’s ability to meticulously breakdown a clients requirements to make sure every feature/service requested has value to the customer. His ability to effortlessly join a project & bring fresh ideas, pushing the team to try out new tools and shift their way of thinking to become better designers & make us more productive with the time we have on a project.
As a leader or a team member, Neil earns my highest recommendation.”
“Neil is a multi-talented cross-disciplinary designer, briliant at leading teams and clients through complex projects. We knew we’d end up with cut-diamond products from hard graft, precision insights and true grit.”
“Neil could make a valuable contribution to nearly any product team I can think of. His understanding of UX, his communication skills and his creativity were all key to the success of the products we’ve worked on together. Plus he always brings a friendly and positive attitude.”
“Always a step ahead, Neil is one of the most forward thinking interactive designers out there. I hope to work with him again soon.”