With a new Customer Services team operating within the MoJ, there was a strong desire to improve the existing service that was being provided as the new operating model began to be applied.
I mapped the customer journey, identifying opportunities to improve how support is delivered.
Organisation transformation within MoJ
Strategy, Service Design
Strategic roadmap and opportunity visualisation
Leadership, UX, Strategy
Creating an educational tool to support Innovators in Healthcare
Leadership, Research, UX
